Privacy

This privacy policy (“Privacy Policy”) outlines how YES MY TRIPS Co., Ltd., along with its subsidiaries, affiliates, associated companies, and jointly controlled entities (collectively referred to as “subsidiaries”) (“YES MY TRIPS”, “we”, “us” or “our”), collects, utilizes, processes, shares, and discloses information about you when you access and engage with our website (both mobile and desktop) and mobile app (collectively, “Site”), as well as through other interactions connected to the Sites, such as reaching out to our customer service team via chat or email.
This Policy is applicable to all our users, customers, travelers, agents, vendors, suppliers, partners (including transport operators and merchant affiliates), contractors, and service providers (collectively referred to as “you,” “your,” or “yours”).
“Personal Data” refers to any information that can identify you, either directly or indirectly, or from which you can be identified. This encompasses, but is not limited to, your name, nationality, phone number, banking and credit card details, personal preferences, email address, images, government-issued identification numbers, biometric data and date of birth.

We gather your Personal Data through the methods outlined below and may also integrate this information with other Personal Data that we hold:

a. We gather information that you willingly provide while using the Site, including your name, address, phone number, payment information, credit card details, government-issued identification documents, and email address.
b. When you visit our Site, we may automatically collect certain usage information, including your IP address, geographic location, country, search preferences for specific queries, browser type, and details about your device's operating system, application version, language settings, and the pages you have viewed. If you access our mobile app or mobile-optimized Site using a mobile device, we may also gather information that identifies your device, such as the device ID, location data (with your consent), and specific settings and characteristics of the device.
c. We gather information when you contact our customer support team or reach out to us through other channels, such as social media or when communicating with our transport operators.
d. When you submit reviews about your booking experiences, rides, trip experiences, or other ancillary services available on our Site, we will collect information from you, including your reviews, name, email address, and/or country of residence.
e. If you are making a reservation and/or booking that includes details of other guests or travelers, or if you are booking on behalf of someone else, it is your responsibility to ensure that the individuals whose Personal Data you provide are aware of this and have understood and accepted how YesMyTrips uses their information, as outlined in this Privacy Policy.
f. Our agents or partners may share information about you with us if you have inquiries regarding your reservation and/or booking, or if disputes arise concerning your reservation and/or booking in relation to the services we provide.
g. Unless required to comply with legal or regulatory obligations, we may collect sensitive information, such as national ID numbers, race, marital status, and details about your health or religious beliefs.

We may utilize, combine, and process the Personal Data collected through the Site for the following purposes:

a. Deliver the requested products and/or services, including creating a user account, processing and confirming your reservation and/or booking, and responding to your inquiries, special requests, cancellations, and/or rewards-related communications.
b. Address your questions, comments, and feedback.
c. Examine and resolve concerns you raise regarding the products and/or services.
d. Manage the reservation and/or booking, handle payment-related matters, and conduct business analytics.
e. Send you marketing communications through various channels, including mobile push notifications, emails, SMS, MMS, and/or phone calls, regarding products and services that may be of interest to you. You always can unsubscribe of these marketing communications at any time by reporting it to us at unsubscribe@yesmytrips.com.
f. Carry out surveys, market research, and development activities, or provide you with information about our services on our Site or on other websites you may visit.
g. Sustain and enhance the Site, personalize and improve the user experience, and for internal training purposes.
h. Monitoring, processing, and/or tracking your usage of the Site to ensure a seamless experience for you.
i. Protect the security of you and the Site.
j. Exercising a right or fulfilling an obligation mandated by law, including responding to requests and legal demands.
k. In relation to mergers, acquisitions, joint ventures, the sale of company assets, consolidation, restructuring, financing, business asset transactions, or the acquisition of all or part of our business by another entity.

During your visit to our Site and while using our services, we may share or disclose your Personal Data in the following ways:

a. With our subsidiaries, where employees who have permission to access your Personal Data and require it to perform the services you requested (including customer service) or for internal audit and compliance investigations.
b. Third-Party Service Providers who offer data processing services to us (such as web hosting) or process Personal Data for purposes including credit card and payment processing, business analytics, customer service, marketing, or survey distribution. This ensures the delivery of online services and advertising tailored to your interests, as well as fraud prevention. Our third-party service providers will only process information as necessary to perform their functions and are prohibited from sharing or using the information for any other purpose.
c. Our appointed agents, vendors, suppliers, partners (including transport operators and merchant partners), contractors, and service providers (collectively referred to as “suppliers”). These suppliers may contact you as needed to gather additional information, facilitate your travel reservation, or respond to a review you submit, in accordance with their own independent privacy policies.
d. Business Partners with whom we may collaborate to offer products or services, or whose products or services may be featured on our Sites, or those whose offerings we believe might be of interest to you.
e. Where Required or Permitted by Law—such as to protect ourselves from liability, respond to subpoenas, judicial processes, legitimate requests, warrants, or similar directives from law enforcement officials or authorities, investigate fraud or other misconduct, or as otherwise necessary to comply with applicable law. Additionally, in accordance with applicable law, we may disclose your information to enforce or implement the terms and conditions related to our services, or to safeguard the rights, property, or safety of YesMyTrips, our users, or others.
f. Business Reorganization—such as during any sale, assignment, or transfer of our business, or when transitioning services to another provider. We will seek your consent if required by applicable law.

Our Site is not intended for individuals under the age of 18. However, minors are typically permitted to accompany their parent(s) or legal guardian(s) who have reserved, booked, or purchased our products and/or services.

We use cookies to enhance our service based on your browsing behaviors and to tailor the content of this website to your preferences.
Session cookies will be removed from your device once you close your web browser, while persistent cookies will remain until manually deleted or until they reach a specified expiration date.
We utilize Google Analytics to analyze your activity on our website. Google Analytics generates statistical data using cookies that are stored on your device. This information is anonymous and is utilized to create reports on website access and usage. Google retains this information and uses it according to its Privacy Policy, which can be found at http://www.google.com/privacypolicy.html.
Your continued use of this website indicates your acceptance of our cookies policy.
If you prefer not to accept our cookies, you can configure your web browser to refuse them. However, please be aware that disabling cookies may limit your access to certain features of this website, so we recommend allowing cookies for optimal functionality.

We implement appropriate physical, electronic, and organizational security measures to safeguard your Personal Data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

As a user, you have the right to access any personal information you have submitted through the booking or contact form that we store, and you can request that we update or remove your information from our database.
You also have the right to request that we refrain from processing your personal data for marketing purposes. If we send you information about products, services, deals, and promotions that you have not requested but believe may be of interest to you, you can unsubscribe from our mailing list at any time by clicking the unsubscribe link included in every email we send or by emailing us at unsubscribe@yesmytrips.com.
You can exercise your rights at any time by reaching out through the contact form or by sending a written request to our company address.

Our Site contains links to other websites (“Third-Party Sites”). Please note that we are not responsible for the privacy practices or content of these Third-Party Sites. We encourage you to review the privacy statements of each site that collects information from you before providing any personal information. Our Privacy Policy applies exclusively to information collected by YES MY TRIPS and does not extend to Third-Party Sites.

YES MY TRIPS reserves the right to modify, add, or remove portions of the Privacy Policy at any time to accommodate changes in our business needs or legal requirements, without prior notice.
Any updates to this Privacy Policy will be published on this website. Please review this section regularly for the most current information.

This Privacy Policy was initially created in English. Translations in other languages may be provided for your convenience. In the event of any discrepancies between the English version and a translated version, the English version will take precedence.