TERMS OF USE

Welcome to YES MY TRIPS (the 'Website'). By accessing or using this Website, you agree to comply with and be bound by the following Terms of Use ('Terms'). If you do not agree with these Terms, please do not use the Website.
We reserve the right to change, modify, or update these Terms at any time without prior notice. We will post the updated Terms on this page, and it is your responsibility to review them periodically.
Your continued use of the Website following the posting of changes signifies your acceptance of those changes.

'Service Provider' encompasses all companies that issue transport tickets and offer air, ground, or waterway transport services, as well as hotels, activities, and guides, and may include other services added in the future. You understand and agree that YES MY TRIPS is not a Service Provider.
'We', 'our', 'ourselves', 'ours', and 'u' means YES MY TRIPS and its representatives, providers of this online service and administrators of this website.
'You', 'your', 'yourself', 'travelers' means the user of this website and its online service.

YES MY TRIPS reserves the right to modify these Terms of Use at any time, at our sole discretion. Any changes will become effective immediately upon posting the revised Terms on this Website. Your continued use of the Website following any changes constitutes your acceptance of the new Terms.
2.1 Notification of Changes
While we strive to inform users of significant changes, it is your responsibility to review these Terms periodically to stay informed of any updates. Major modifications will be highlighted on the Website; however, you are encouraged to regularly check for any updates.
2.2 User Consent
By continuing to access or use the Website after any modifications to the Terms, you signify your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Website immediately.
2.3 No Waiver
The failure of YES MY TRIPS to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of YES MY TRIPS.
2.4 Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the fullest extent possible, and the remaining provisions of these Terms shall continue in full force and effect.
2.5 Entire Agreement These Terms constitute the entire agreement between you and YES MY TRIPS regarding your use of the Website and supersede any prior agreements or understandings, whether written or oral, related to this subject matter.

All ticket purchases and reservations made through our website are subject to availability at the time of booking. We strive to provide accurate information regarding ticket availability, pricing, and other charges; however, these are subject to change without prior notice.
Upon successful completion of a purchase, you will receive a confirmation email detailing your order. It is essential to review the confirmation email and verify all details, including dates, times, locations, and the number of tickets reserved. If you notice any discrepancies, please notify us immediately to correct any inaccuracies.
3.1 Payment Terms
Payment for ticket purchases must be completed at the time of booking. We accept various payment methods, and all transactions are securely processed. By providing payment information, you agree that you are authorized to use the payment method chosen.
3.2 Cancellation and Refund Policy
Ticket purchases may have specific cancellation and refund policies depending on the event, activity, transport, or accommodation service provider. Please review the specific terms applicable to your purchase prior to booking. Customers are advised to review the specific terms and conditions related to refunds and cancellations provided by the Service Provider prior to making a booking. This information is available on the search page during the booking process and on this page. It is the customer's responsibility to ensure they are aware of and understand these policies before completing their transaction. Failure to check in or board within the designated time will result in no refund. Cancellations after departure are not allowed. No refunds will be issued for requests made less than 48 hours before departure or for tickets on public holidays. Service fees and payment fees are non-refundable, and cancellation fees may be applicable. In case of any doubts feel free to contact us at cs@yesmytrips.com.
3.3 Change Policy
Any requests to change reservation details (such as dates or times) should be directed to our customer service team. Travelers may request a change in time or date, provided it is permitted by the service provider and requested more than 48 hours before departure. Itinerary changes are not allowed, and traveler name changes are only permitted for correcting mistakes in names or passport information. While we will do our best to accommodate changes, they are subject to availability and may incur additional fees.

Futa Bus	Change	Cancellation
Seat	Để thay đổi đặt chỗ của bạn, vui lòng trình vé điện tử cùng với giấy tờ tùy thân tại quầy Futa Bus. Phí thay đổi sẽ áp dụng như sau: - Miễn phí nếu yêu cầu trước hơn 24 giờ so với giờ khởi hành và vào ngày thường (không trong thời gian lễ hội/ngày nghỉ). - Không chấp nhận yêu cầu nếu khởi hành trong vòng chưa đầy 24 giờ hoặc vào thời gian lễ hội/ngày nghỉ.	Để hủy đặt chỗ của bạn, vui lòng trình vé điện tử cùng với giấy tờ tùy thân tại quầy Futa Bus. Việc hoàn tiền sẽ được trả bằng tiền mặt. Phí hủy sẽ áp dụng như sau: - Không chấp nhận nếu khởi hành trong vòng chưa đầy 24 giờ. - 10% giá vé nếu yêu cầu hủy trước hơn 24 giờ so với giờ khởi hành và vào ngày thường. - 30% giá vé nếu yêu cầu hủy trước hơn 24 giờ so với giờ khởi hành và vào thời gian lễ hội/ngày nghỉ.
Sleeper	Để thay đổi đặt chỗ của bạn, vui lòng trình vé điện tử cùng với giấy tờ tùy thân tại quầy Futa Bus. Phí thay đổi sẽ áp dụng như sau: - Miễn phí nếu yêu cầu trước hơn 24 giờ so với giờ khởi hành và vào ngày thường (không trong thời gian lễ hội/ngày nghỉ). - Không chấp nhận yêu cầu nếu khởi hành trong vòng chưa đầy 24 giờ hoặc vào thời gian lễ hội/ngày nghỉ.	Để hủy đặt chỗ của bạn, vui lòng trình vé điện tử cùng với giấy tờ tùy thân tại quầy Futa Bus. Việc hoàn tiền sẽ được trả bằng tiền mặt. Phí hủy sẽ áp dụng như sau: - Không chấp nhận nếu khởi hành trong vòng chưa đầy 24 giờ. - 10% giá vé nếu yêu cầu hủy trước hơn 24 giờ so với giờ khởi hành và vào ngày thường. - 30% giá vé nếu yêu cầu hủy trước hơn 24 giờ so với giờ khởi hành và vào thời gian lễ hội/ngày nghỉ.
Sleeper VIP	Để thay đổi đặt chỗ của bạn, vui lòng trình vé điện tử cùng với giấy tờ tùy thân tại quầy Futa Bus. Phí thay đổi sẽ áp dụng như sau: - Miễn phí nếu yêu cầu trước hơn 24 giờ so với giờ khởi hành và vào ngày thường (không trong thời gian lễ hội/ngày nghỉ). - Không chấp nhận yêu cầu nếu khởi hành trong vòng chưa đầy 24 giờ hoặc vào thời gian lễ hội/ngày nghỉ.	Để hủy đặt chỗ của bạn, vui lòng trình vé điện tử cùng với giấy tờ tùy thân tại quầy Futa Bus. Việc hoàn tiền sẽ được trả bằng tiền mặt. Phí hủy sẽ áp dụng như sau: - Không chấp nhận nếu khởi hành trong vòng chưa đầy 24 giờ. - 10% giá vé nếu yêu cầu hủy trước hơn 24 giờ so với giờ khởi hành và vào ngày thường. - 30% giá vé nếu yêu cầu hủy trước hơn 24 giờ so với giờ khởi hành và vào thời gian lễ hội/ngày nghỉ.

KTM Berhad	Change	Cancellation
Premier Class Seat	Không thay đổi	Không được hủy
Seconde Class Seat	Không thay đổi	Không được hủy
Business Seat	Không thay đổi	Không được hủy
Seat	Không thay đổi	Không được hủy
Sleeper	Không thay đổi	Không được hủy

Lomprayah	Change	Cancellation
Seat	Không thay đổi	Không được hủy

Roong Reuang Coach	Change	Cancellation
Seat	Không thay đổi	Không được hủy

State Railway of Thailand	Change	Cancellation
First class bed (AC)	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép thay đổi nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí thay đổi sẽ được áp dụng như sau: - 20% giá vé nếu thay đổi được thực hiện trước 3 ngày so với ngày khởi hành. - 30% giá vé nếu thay đổi được thực hiện trước 2 ngày so với ngày khởi hành. - 50% giá vé nếu thay đổi được thực hiện trước 1 ngày so với ngày khởi hành.	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép hủy vé nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí hủy vé sẽ được áp dụng như sau: - 70% giá vé + 30 THB/vé
Second class bed (AC)	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép thay đổi nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí thay đổi sẽ được áp dụng như sau: - 20% giá vé nếu thay đổi được thực hiện trước 3 ngày so với ngày khởi hành. - 30% giá vé nếu thay đổi được thực hiện trước 2 ngày so với ngày khởi hành. - 50% giá vé nếu thay đổi được thực hiện trước 1 ngày so với ngày khởi hành.	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép hủy vé nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí hủy vé sẽ được áp dụng như sau: - 70% giá vé + 30 THB/vé
Second class seat (AC)	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép thay đổi nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí thay đổi sẽ được áp dụng như sau: - 20% giá vé nếu thay đổi được thực hiện trước 3 ngày so với ngày khởi hành. - 30% giá vé nếu thay đổi được thực hiện trước 2 ngày so với ngày khởi hành. - 50% giá vé nếu thay đổi được thực hiện trước 1 ngày so với ngày khởi hành.	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép hủy vé nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí hủy vé sẽ được áp dụng như sau: - 70% giá vé + 30 THB/vé
Second class seat (Fan)	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép thay đổi nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí thay đổi sẽ được áp dụng như sau: - 20% giá vé nếu thay đổi được thực hiện trước 3 ngày so với ngày khởi hành. - 30% giá vé nếu thay đổi được thực hiện trước 2 ngày so với ngày khởi hành. - 50% giá vé nếu thay đổi được thực hiện trước 1 ngày so với ngày khởi hành.	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép hủy vé nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí hủy vé sẽ được áp dụng như sau: - 70% giá vé + 30 THB/vé
Second class bed (FAN)	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép thay đổi nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí thay đổi sẽ được áp dụng như sau: - 20% giá vé nếu thay đổi được thực hiện trước 3 ngày so với ngày khởi hành. - 30% giá vé nếu thay đổi được thực hiện trước 2 ngày so với ngày khởi hành. - 50% giá vé nếu thay đổi được thực hiện trước 1 ngày so với ngày khởi hành.	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép hủy vé nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí hủy vé sẽ được áp dụng như sau: - 70% giá vé + 30 THB/vé
Third class seat (Fan)	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép thay đổi nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí thay đổi sẽ được áp dụng như sau: - 20% giá vé nếu thay đổi được thực hiện trước 3 ngày so với ngày khởi hành. - 30% giá vé nếu thay đổi được thực hiện trước 2 ngày so với ngày khởi hành. - 50% giá vé nếu thay đổi được thực hiện trước 1 ngày so với ngày khởi hành.	- Được phép vào những ngày thường (không áp dụng vào dịp lễ/tết). - Không được phép hủy vé nếu vé đã được xuất hơn 90 ngày hoặc còn ít hơn 1 ngày trước ngày khởi hành. Phí hủy vé sẽ được áp dụng như sau: - 70% giá vé + 30 THB/vé

3.4 Responsibility and Liability
We are not responsible for any missed bookings or reservations due to delays or cancellations caused by external factors. It is the customer’s responsibility to confirm travel arrangements and check for any required identification or travel documents.
3.5 Contact Us
For any questions or concerns regarding your ticket purchases or reservations, please contact our customer service team at cs@yesmytrips.com.

The refund and cancellation policy varies depending on each Service Provider. Customers are advised to review the specific terms and conditions related to refunds and cancellations provided by the Service Provider prior to making a booking. This information is available on the search page during the booking process and on this page. It is the customer's responsibility to ensure they are aware of and understand these policies before completing their transaction. Failure to check in or board within the designated time will result in no refund. Cancellations after departure are not allowed. No refunds will be issued for requests made less than 48 hours before departure or for tickets on public holidays. Service fees and payment fees are non-refundable, and cancellation fees may be applicable. In case of any doubts feel free to contact us at cs@yesmytrips.com.

You agree to use the Website only for lawful purposes and in accordance with these Terms of Use. You are responsible for your use of the Website and for any activities conducted under your account.
5.1 Permitted Use
You may use the Website solely for personal, non-commercial purposes, including but not limited to booking tickets for transport, hotels, activities, and guided tours. You may not use the Website for any illegal or unauthorized purpose.
5.2 User Conduct
When using the Website, you agree not to:
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm YES MY TRIPS or users of the Website or expose them to liability.
- Use the Website in a manner that could damage, disable, overburden, or impair it or interfere with any other party's use of the Website.
- Attempt to gain unauthorized access to the Website, other accounts, or any computer systems or networks connected to the Website, through hacking, password mining, or any other means.
- Use any automated means, including robots, spiders, or data mining tools, to access the Website for any purpose without our express written permission.
- Post or transmit any material that is unlawful, threatening, defamatory, obscene, or otherwise objectionable.
5.3 User Content
Any content you submit or upload to the Website, including comments, reviews, or other materials, must comply with these Terms. You retain ownership of any intellectual property rights to your content, but you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content.
5.4 Monitoring and Enforcement
We have the right, but not the obligation, to monitor your use of the Website and to take any action we deem appropriate, including the termination of your access to the Website if we believe that your conduct violates these Terms or is harmful to other users or our operation.
5.5 Third-Party Links
The Website may contain links to third-party websites or resources. We are not responsible for the availability, content, or accuracy of such websites. You acknowledge sole responsibility for and assume all risk arising from your use of any third-party websites or resources.

To access certain features of the Website, you may be required to create an account. Your account is personal to you and may not be transferred or shared with others. By creating an account, you agree to provide accurate, current, and complete information during the registration process.
6.1 Account Creation
When creating an account, you will be prompted to choose a username and password. You are responsible for maintaining the confidentiality of your account login credentials and for any activities that occur under your account.
6.2 User Responsibilities
You agree to:
- Notify YES MY TRIPS immediately of any unauthorized use of your account or any other breach of security.
- Ensure that you exit from your account at the end of each session to prevent unauthorized access.
- Take responsibility for all activities that occur under your account.
6.3 Account Security
While we take reasonable measures to protect your account and information, we cannot guarantee the security of your account. You acknowledge that any information transmitted over the internet may be vulnerable to interception and misuse and that you provide such information at your own risk.
6.4 Termination of Account
YES MY TRIPS reserves the right to suspend or terminate your account at any time, without notice, for any reason, including, but not limited to, a violation of these Terms of Use or conduct detrimental to the Website or its users.
6.5 Account Recovery
In the event you forget your password or lose access to your account, you may initiate a recovery process through our Website. You agree to provide accurate information to verify your identity. If unauthorized access is suspected or if you experience any security breaches, please notify us immediately so we can take appropriate action.
6.6 User-Generated Content
By posting any content to your account, you grant YES MY TRIPS a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content in connection with operating and promoting our services.
6.7 Age Requirement
You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you meet this age requirement.

All content available on this Website, including but not limited to text, graphics, images, logos, icons, and software (collectively referred to as 'Content'), is the property of YES MY TRIPS ('YES MY TRIPS') or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws. This includes any arrangement, compilation, or enhancement of the Content.
7.1 Ownership
You acknowledge that YES MY TRIPS and its licensors own all rights, titles, and interests in and to the Content on the Website. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise use any of the Content without the prior written consent of YES MY TRIPS, except as permitted under these Terms of Use.
7.2 Service Provider Content
Please note that images, logos, and trademarks associated with Service Providers are the exclusive property of their respective owners. You must obtain permission from the respective Service Provider for any use of their intellectual property.
7.3 Limited License
You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal, non-commercial purposes only. This license does not permit you to use any data mining, robots, or similar data gathering and extraction methods.
7.4 User-Generated Content
If you submit or upload any content to the Website, you grant YES MY TRIPS a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, publish, and distribute such content in any medium. You warrant that you have the right to grant this license and that your content does not infringe on the rights of any third party.
7.5 Reporting Infringement
If you believe that any Content on the Website infringes on your intellectual property rights, please contact us at contact@yesmytrips.com with a detailed description of the infringement, including your contact information and a description of the copyrighted work or trademark that you believe has been infringed.
7.6 Disclaimer of Warranties
While we take reasonable measures to protect our intellectual property, we cannot guarantee that all Content on this Website is free from errors or inaccuracies. We reserve the right to modify or remove any Content at our discretion.

This Website may contain links to external websites or resources that are not owned or controlled by YES MY TRIPS. These links are provided for your convenience and do not imply endorsement or approval by YES MY TRIPS of the content, services, or views expressed on such external sites.
8.1 No Control Over External Content
We have no control over the content, privacy policies, or practices of any third-party websites. As a result, you acknowledge and agree that YES MY TRIPS is not responsible for any damages or losses incurred as a result of your use of or reliance on any external sites linked from this Website, including but not limited to:
- Direct or indirect damages.
- Loss of data or profits.
- Any intangible or tangible losses.
8.2 Responsibility for External Sites
It is your responsibility to review and understand the terms and conditions, privacy policies, and practices of any external sites you visit. We encourage you to exercise caution and to be aware of your own rights when navigating to these links.
8.3 Third-Party Advertisements
The Website may include advertisements or promotional materials from third parties. Any interactions or transactions with these third parties are solely between you and the third party. YES MY TRIPS is not responsible for the accuracy, reliability, or legality of any such advertisements or related content.
8.4 No Liability for External Links
To the maximum extent permitted by law, YES MY TRIPS disclaims all liability for any claims, losses, or damages of any kind resulting from your access or use of linked external sites. By using this Website, you acknowledge and accept that your use of external links is at your own risk.
8.5 Changes to External Links
We may update or remove links to external sites at our discretion without notification. We do not guarantee that any link will remain active or that it will direct you to the same content in the future.

This Website may be linked from external sites that are not controlled or maintained by YES MY TRIPS. We do not endorse any linked sites or the content they provide, nor do we have any influence over their operation.
9.1 No Responsibility for External Content
We are not responsible for the content, accuracy, or reliability of any materials found on such external sites. You acknowledge that such links are provided solely for your convenience, and we make no representations regarding the quality, legality, or safety of any external websites.
9.2 Limitations of Liability
You acknowledge and agree that YES MY TRIPS shall not be liable for any damages, losses, or claims, whether direct or indirect, arising from your use of or reliance on any third-party sites that link to this Website. This includes, but is not limited to, loss of profits, data, or goodwill resulting from interactions with external sites.
9.3 Review of Linked Sites' Policies
It is your responsibility to review the terms and conditions, privacy policies, and any other applicable policies of any external sites that link to our Website. Each external site has its own policies, and we encourage you to read them carefully to understand your rights and obligations.
9.4 Linking to Our Website
If you wish to link to our Website from an external site, you must obtain prior written consent from YES MY TRIPS. We reserve the right to deny linking privileges at our discretion and to request the removal of any link.
9.5 Changes to Linked Content
We do not guarantee that any external sites linking to our Website will remain active or that their content will be current. YES MY TRIPS may update or change the structure or content of our Website without notice, which could affect external links.
9.6 Risk in External Links
By following links from an external site to this Website, you assume all risks associated with visiting such sites. YES MY TRIPS will not be responsible for any unauthorized use of your personal information or security breaches that may occur on third-party sites.

These Terms of Use shall be governed by and construed in accordance with the laws of the Socialist Republic of Vietnam, without regard to its conflict of law principles. By using this Website, you agree that any disputes arising out of or relating to these Terms, your use of the Website, or any services provided herein shall be subject to the exclusive jurisdiction of the appropriate courts located in Vietnam.
10.1 Jurisdiction
You consent to the personal jurisdiction of the courts of the Socialist Republic of Vietnam for the resolution of any disputes. This consent includes any appeals or legal processes that may arise from your use of the Website or these Terms.
10.2 Dispute Resolution
In the event of any dispute arising from these Terms or your use of the Website, we encourage you to first contact us directly to seek an informal resolution. If a resolution cannot be reached within thirty (30) days, you agree that any such dispute will be resolved through the appropriate courts in Vietnam.
10.3 Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the fullest extent possible, and the remaining provisions of these Terms shall continue in full force and effect.
10.4 Waiver
No waiver of any provisions of these Terms shall be considered a waiver of any other provision or of our right to enforce the provision in the future.
10.5 Entire Agreement
These Terms constitute the entire agreement between you and YES MY TRIPS regarding your use of the Website and supersede all prior agreements and understandings, whether written or oral, between you and YES MY TRIPS.

YES MY TRIPS reserves the right to revoke or suspend your access to the Website at any time and for any reason, without prior notice and without any liability to you. Such reasons may include, but are not limited to:
- Violation of these Terms of Use or any applicable laws.
- Engaging in conduct that is detrimental to other users or the operation of the Website.
- Failure to provide accurate information during account registration or booking processes.
- Fraudulent or unauthorized use of the Website.
11.1 Effect of Termination
Upon termination of your access to the Website, your right to use the services provided will cease immediately. Any rights or licenses granted to you under these Terms will be revoked, and you must immediately stop using the Website.
11.2 Survival of Provisions
Certain provisions of these Terms shall survive termination, including but not limited to limitations of liability, indemnification, and governing law sections, which will remain in effect even after your access has been terminated.
11.3 Reinstatement
In the event your access is terminated, you may request reinstatement. YES MY TRIPS reserves the right to evaluate such requests at its discretion and may impose conditions on any reinstatement, including adherence to specific terms or additional verification.
11.4 No Liability
You agree that YES MY TRIPS shall not be liable to you or any third party for any termination of your access to the Website.

As a user of YES MY TRIPS, you have the right to express any concerns regarding the quality of the online services provided on our Website. We value your feedback and strive to ensure a positive experience for all our users.
12.1 Feedback and Complaints
If you have any concerns about the services or content available on this Website, please do not hesitate to reach out to us. You can do so by:
- Utilizing the contact form available on our Website.
- Sending an email to us at contact@yesmytrips.com.
- Submitting a written complaint to our company address.
12.2 Response Process
Upon receiving your complaint or concern, YES MY TRIPS will take the necessary steps to verify the issue. We are committed to addressing your feedback and aim to respond to you within 30 days. This may include requests for additional information to fully understand the nature of your concern.
12.3 Investigation of Complaints
We take every complaint seriously and will conduct a thorough investigation into any reported issues. Depending on the circumstances, we may offer solutions or corrective actions to ensure that the quality of our services meets your expectations.
12.4 Confidentiality
All user concerns and complaints will be treated confidentially. We will only share information as necessary to resolve the matter and in accordance with our Privacy Policy.
12.5 No Retaliation Policy
We encourage users to voice their concerns without fear of retaliation. YES MY TRIPS is committed to ensuring that all users can express their feedback freely and without consequence.

To the fullest extent permitted by law, YES MY TRIPS shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of this Website, the services provided herein, or any other interactions with YES MY TRIPS. This includes, but is not limited to: - Loss of profits or revenue.
- Loss of data or information.
- Personal injury or property damage.
- Any interruptions or cessation of service.
- Any software or hardware malfunctions.
13.1 Scope of Liability
The limitations set forth in this section apply regardless of whether the claim is based on warranty, contract, tort (including negligence), or any other legal theory, even if YES MY TRIPS has been advised of the possibility of such damages.
13.2 No Guarantee of Accuracy
While we strive to provide accurate and reliable information on the Website, YES MY TRIPS does not guarantee the completeness, reliability, or accuracy of any content or services, and you acknowledge that any reliance on such materials is at your own risk.
13.3 Exclusions
Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so the above limitations may not apply to you. In such cases, the liability of YES MY TRIPS shall be limited to the maximum extent allowable by law.
13.4 Indemnification
You agree to indemnify, defend, and hold harmless YES MY TRIPS, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, losses, liabilities, damages, costs, or expenses (including attorneys' fees) arising out of or related to your use of this Website or your violation of these Terms.